Play by Play

Perspectives from leaders in the field of complex care.

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People with complex health and social needs frequently encounter a fragmented healthcare system and experience a lack of continuity of care. In this video series, Caroline Morgan Berchuck, MD describes a promising new complex care hospitalist model that aims to address this fragmentation and support people with complex needs in realizing better health outcomes.
Rachelle Bernacki, MD, MS, talks about the Serious Illness Care Program at Ariadne Labs. Rachelle discusses developing, implementing, and scaling the Serious Illness Care Program as well as a few surprises and challenges she encountered in the development of this program.
What typically happens when a clinician meets a patient with complex care needs? Co-designing care is especially important when the care is for people with complex needs. Here are some tips for co-designing complex care management.
Nearly 12 million individuals are enrolled in both Medicare and Medicaid. This “dually eligible” population has more significant health and functional support needs than either Medicaid-only or Medicare-only populations. At the same time, individuals who are dually eligible face significant challenges in receiving well-coordinated care that is aligned with their needs.
Aligning quality improvement is a key principle of the Special Needs Plan Alliance and its member health plans. One health plan that has been working toward such alignment in an innovative way for several years is Senior Whole Health, part of the Magellan system, located in Massachusetts. Recently, Deborah Paone sat down with Andrew McClure of Senior Whole Health, a Magellan company, to discuss his work around aligning quality measurement and improvement. Andrew also presented this information at the Special Needs Plan Alliance Executive Forum in October 2018. This blog post offers insight from Andrew on what they did and what drove the success of this partnership between medical group providers and this special needs health plan.
On February 9, 2018, Congress passed and the President signed into law the Bipartisan Budget Act of 2018. Title III of this legislation contained a series of landmark provisions for advancing the integration of Medicare and Medicaid and for improving care for persons with complex chronic conditions. In this post, Rich Bringewatt, President and CEO of the National Health Policy Group describes the implications of this new law.