This resource identifies features of intensive outpatient programs that increase patient engagement.
- Program leaders and clinicians from 12 intensive outpatient programs responded to a questionnaire and semi-structured interviews about common barriers to patient engagement and strategies employed to address these challenges.
- The most common barriers included physical symptoms/limitations, mental illness, care fragmentation, lack of social support, and financial insecurity.
- Patient engagement strategies included services to support communication, activities to foster patient trust and relationships with program staff, and counseling to build problem-solving capabilities.
- Program features that enhanced engagement included multidisciplinary teams with diverse skills and personalities to facilitate relationship building; sufficient staffing and resources; and a philosophy that permitted flexibility and patient-centeredness.
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